Unified Office, Inc. is a leading provider of SDN-based, hybrid cloud, managed, Voice-over-IP (VoIP) and Unified Communications services to small and medium-sized businesses (SMBs). Unified Office's Total Connect Now℠ service architecture was purpose-built to deliver the highest quality of experience and availability, leveraging the latest in extensible business VoIP communications technology and cloud-based infrastructure to enhance SMB workforce productivity. Their cloud-based intelligent network incorporates Unified Office's unique adaptive Highest Quality Routing Protocol (HQRP) for end-to-end service quality, and Business Continuity "shadowing" to ensure high availability operation over one or more redundant broadband links. Unified Office enables vertical markets, such as: QSR's (quick service restaurants), dental offices, automotive dealerships and hospitality the ability to provide a better customer experience. We achieve this through voice mining (know who's calling before answering) and advanced business analytics.