Thursday, August 19, 2021, 2:00 PM (Central Time)
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How we communicate with each other has evolved over the past decade. Gone are the days where we simply pick up the phone or send a quick email. From texting, to social media, to automation and AI, these technologies have changed the way we interact with companies. Great customer experience (cx) is being driven today cloud based contact centers and their ecosystems. During this session, we'll discuss how technology is changing ways in which companies are interacting with their end customers and how it's increasing productivity, generating additional revenue, and improving customer satisfaction scores. Cost becomes almost irrelevant if positioned correctly. The TCG team will be discussing this and more with several leading contact center providers. Jumpstart your sales today!