November 16, 2021 | at 9 a.m. PST
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Insurers are spending more on digital customer experience (CX) projects. In fact, the global insurers' IT budget on CX is projected to surpass $49B by 2025. From shrinking margins, to shifting demographics, to evolved policyholder expectations, there's a tremendous pressure on insurers to redesign their policyholder experience and get the most value out of it. In this session you'll gain an understanding of the key drivers for insurance investments, the main factors for success, and how Talkdesk is positioned to help insurers maximize the value they get out of CX.