Contact Centers all over the world are either making changes or evaluating changes to ensure business success while moving to the new way of working. In this CX Conversation, we will follow the journey of Northstar Home as they share lessons learned in moving their contact center to a remote work model. This is sure to speak to the contact center leader currently mulling over a similar transition.
Tune in as Jay Spencer Waldron, Director of Technical Services at Northstar Home shares how they managed to:
Migrate to the cloud
Move to a remote workforce
Maintain employee engagement
This 15-minute expert-led webcast promises to share valuable insight to help leaders modernize their operation, preparing them for any unexpected adversity.