Wednesday, February 17, 2021 11AM PT
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Digital transformation is now accelerating at an even greater pace as organizations move from band-aid remote work solutions to a new, collaborative "operate from anywhere" standard. Customer expectations are accelerating, as well. In 2021, IT leaders will need to invest in and implement long-term solutions that can support both the customer and employee experience no matter how, when or where either engages. And they'll need to do it with a unified focus on collaboration and productivity, automation, and the analytics to monitor, measure and optimize it all.
Moderated by 8x8 Director of Market Intelligence Chris Marron, join this fast-paced 30-minute discussion featuring 8x8 VP of Product Marketing Janice Rapp and R "Ray" Wang, Constellation Research founder, industry commentator, and author of Disrupting Digital Business and Everybody Wants to Rule the World: Surviving and Thriving in a World of Digital Giants to learn about:
key trends impacting customer experience and the contact center in 2021 and beyond the digital divide between CX and EX and why it's important to bring the two together how brands have focused on CX collaboration and won.