The IT infrastructure of companies is a manifold ecosystem of components from multiple vendors. Thus there are many interfaces and friction points. Differing definitions and incoherent understandings of quality and its underlying processes by all those actors in the ecosystem often result in misunderstandings leading to critical defaults and security issues. Therefore numerous companies within the IT sector such as T-Systems, Brocade, SAP, Cisco, IBM, Dell, EMC, HDS, HPE, Juniper, NetApp, Suse have joint together in the "Zero Outage Industry Standard" association to define an industry standard for IT quality. The aim is to work together as partners and develop an open industry wide known and respected "Best Practice" approach that is generally applicable to ensure a stable, secure IT. The association focuses consistently and systematically on quality with the aim to prevent outages and learn from each other.
The zero outage industry standard association wants to maximize customer satisfaction and value by providing a framework of best practices and standards to enable the delivery of secure, reliable and highly available end-to-end IT services and solutions. The association is a collaboration of market leaders working with principles of trust, transparency, flexibility and agility to continually provide Best Practices to enable highly reliable IT-services. Our goal is to develop a common standard for IT processes, platforms, people and security to safeguard quality and reliability at all levels. The goal of the Zero Outage Industry Standard is to strive for Zero Business Outages. Companies following and applying this standard will benefit from the combined industry experience of providers as well as consumers of highly available and reliable IT solutions. The standard contains recommendations that will assist in finding the right balance between reactive and proactive activities. The Zero Outage collection of best practices offers proven guidelines which enable IT professionals to better plan, build, deliver and run end-to-end IT solutions.These guidelines are geared towards aligning most critical business functions and processes. Our proposed Industry Standard offers a holistic view beyond technology and it includes additional dimensions like people, processes and security.