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Aspect
With software used by millions of agents every year and supporting billions of consumer interactions around the world, Aspect's mission is to profoundly simplify and significantly improve customer engagement. Our solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. The native cloud customer self-service, contact center interaction management and workforce optimization capabilities are combined with next generation components while leveraging Aspect's breadth and depth of proven technology. The intuitive software, delivered via our cloud, private cloud and on-premises, provides everything needed to create a robust call center solution.
Self-Service
  • Omni-Channel IVR
  • Chatbots
  • Web
  • Mobile
  • Messaging
  • PCI Compliant transactions
Cloud Contact Center

  • Complete Cloud Contact Center
  • Hosted Omni-Channel IVR
  • Hosted WFM
Workforce Optimization

  • Workforce Management
  • Quality and Performance Management
  • Back office optimization and analytics
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